| Item | Details |
|---|---|
| Seller (business name) | 東京軽便 (黒崎 浩) |
| Person responsible | 黒崎 浩 |
| Address | 〒141-0021 東京都品川区上大崎3丁目14番34号プラスワン402 |
| Phone | 03-6760-9038 |
| [email protected] | |
| Prices (service charges) | Tax-inclusive prices are shown on the service pages. The amount stated in the quote is authoritative. |
| Charges other than the cost of goods | Tolls and paid parking (at cost), stair charges, extra time and distance charges, and busy season charges (all listed in the price tables). Shopping assistance also requires goods costs (at cost), shopping fees and delivery charges. |
| Payment methods | Credit cards (Visa / Mastercard / JCB / American Express), PayPay and cash |
| Payment timing | Moves and deliveries: when work is complete. Shopping assistance: in advance when the order is confirmed. |
| Service timing | At the date and time stated in the quote. Shopping orders are delivered on the purchase date. |
| Offer validity | 14 days from the quote issue date |
| Cancellation & refunds | Moves and deliveries: under Japan’s Standard Light Motor Truck Moving Terms, cancellation charges are up to 20% of the quoted freight and related charges two days before pickup, 30% the day before, and 50% on the day. Shopping assistance: cancellation before purchase is free; goods costs are not refundable after purchase (except for out-of-stock items). See the cancellation and refund rules below for details. |
| Returns after service provision | Due to the nature of the services, returns and refunds are not accepted after provision. Damage to items and similar issues are handled under the transport terms and insurance coverage. |
| System requirements | Not applicable |
Cancellation & refund rules
Moves & deliveries
| Date of cancellation or postponement notice | Cancellation charge |
|---|---|
| At least three days before pickup | Free |
| Two days before pickup | Up to 20% of quoted freight and related charges |
| The day before pickup | Up to 30% of quoted freight and related charges |
| On the pickup date | Up to 50% of quoted freight and related charges |
- The above follows Article 21 of Japan’s Standard Light Motor Truck Moving Terms. No cancellation charge applies if we did not contact you for confirmation at least three days before pickup.
- If we cancel for our own reasons, any money held will be refunded in full.
- For postponement due to unavoidable events such as natural disasters or traffic disruption, we will agree on a new date without a fee.
Shopping assistance
- Before purchase: cancellation is free (payments are refunded in full, but an amount equivalent to payment processing fees may be deducted).
- After purchase: goods costs are not refundable. The goods will be handed over to you.
- Out of stock: the cost of the affected goods is refunded.